Accountability

CAFI’s complaints management mechanism

Any person negatively affected or impacted by a project or programme financed by the CAFI Fund may lodge a complaint.

CAFI’s complaints management mechanism is based on the principles of subsidiarity, legitimacy, accessibility, foreseeability and transparency, and described in Annex 2 of CAFI’s Manual of Operations (here)

To lodge a complaint, please communicate in French or English:

•  By post: CAFI Secretariat, United Nations Development Programme, International Environment House, 7th floor, 11-13 chemin des anémones, Châtelaine CH 1219, Switzerland
• Via an e-mail to secretariatcafi@gmail.com

Whistle blower protection

Whistle blower protection is provided for in Annex 3 of the CAFI’s Manual of Operations

Retaliation against individuals who have, in good faith, properly reported allegations of misconduct, or who have cooperated with a duly authorized audit or investigation, is strictly prohibited. Such retaliation violates the fundamental obligation of CAFI partners to uphold the highest standards of efficiency, competence and integrity as required under the Terms of Reference of the CAFI Trust Fund and legal agreements.

In order to protect whistle-blowers, the CAFI Secretariat informs the complainant of the process (described in Annex 2 of its Manual of Operations) at the beginning of the process that he/she can request confidentiality that cannot be refused.